HomeMy WebLinkAbout21 062 Provision of Emergency Social Services Memorandum of Understanding By-law
THE CORPORATION OF THE MUNICIPALITY OF KINCARDINE
BY-LAW
NO. 2021 - 062
BEING A BY-LAW TO ENTER INTO A MEMORANDUM OF
UNDERSTANDING WITH THE COUNTY OF BRUCE FOR THE PROVISION
OF EMERGENCY SOCIAL SERVICES
WHEREAS Sections 8 (1) and 9 of the Municipal Act, 2001, S.O. 2001, c.25, as
amended, provide that the powers of a municipality under this or any other Act
shall be interpreted broadly so as to confer broad authority on the municipality to
enable the municipality to govern its affairs as it considers appropriate and to
CKF?KAC QFC JRKGAGM?IGQVXP ?@GIGQV QL OCPMLKB QL municipal issues and has the
capacity, rights, powers and privileges of a natural person for the purpose of
exercising its authority under this or any other Act;
AND WHEREAS every Municipality in Ontario is required by the Emergency
Management and Civil Protection Act to formulate a plan governing the provision of
necessary services during an emergency and the procedures under and the manner
in which employees of the Municipality and other persons will respond to the
emergency;
AND WHEREAS the provision of Emergency Social Services (YESSZ) is necessary
during an emergency in order to protect the health safety and welfare of Bruce
County residents;
AND WHEREAS The Corporation of the County of Bruce and The Corporation of
the Municipality of Kincardine each have an Emergency Plan in place;
AND WHEREAS The Corporation of the Municipality of Kincardine and The
Corporation of the County of Bruce wish to coordinate their Emergency Plans to
provide for the efficient delivery of ESS in an Emergency including the setup and
operation of Reception and/or Evacuation Centre(s), provision of human services
supports, and the collection and distribution of materials, equipment, and supplies;
AND WHEREAS the Council of The Corporation of the Municipality of Kincardine
deems it expedient to enter into a memorandum of understanding to confirm the
performance of certain matters and to establish terms and responsibilities for the
operation of Reception and/or Evacuation Centres and the delivery of ESS in an
emergency with The Corporation of the County of Bruce;
NOW THEREFORE the Council of The Corporation of the Municipality of Kincardine
ENACTS as follows:
1. That The Corporation of the Municipality of Kincardine enter into a
Memorandum of Understanding with The Corporation of the County of
Bruce, ?QQ?AFCB FCOCQL ?P <AFCBRIC W1X.
2. This by-law shall come into full force and effect upon its final passing.
3. This by-I?T J?V @C AGQCB ?P QFC YProvision of Emergency Social Services
Memorandum of Understanding By-lawZ#
Page 2
Provision of Emergency Social Services
Memorandum of Understanding By-law
By-law No. 2021 - 062
4.
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READ a FIRST and SECOND TIME this 7 day of April, 2021.
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READ a THIRD TIME and FINALLY PASSED this 7 day of April, 2021.
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Deputy MayorClerk
Memorandum of Understanding
Provision of Emergency Social Services
between
The County of Bruce
and
Municipality of Kincardine
April 7/2021
Memorandum of Understanding (MOU)'
THIS Memorandum of Understanding dated April 7, 2021.
BETWEEN:
THE CORPORATION OF THE COUNTY OF BRUCE
(the "County")
and
THE CORPORATION OF THE MUNICIPALITY OF KINCARDINE
(the "Municipality")
RECITALS:
A. Every Municipality in Ontario is required by the Emergency Management and Civil
Protection Act ("Act") to formulate a plan governing the provision of necessary
services during an emergency and the procedures under and the manner in which
employees of the Municipality and other persons will respond to the emergency.
B. The provision of Emergency Social Services ("ESS") is necessary during an
emergency in order to protect the health safety and welfare of Bruce County
residents.
C. The County and the Municipality each have an Emergency Plan in place.
D. The County and the Municipality wish to coordinate their Emergency Plans to
provide for the efficient delivery of ESS in an Emergency including the set up and
operation of Reception and/or Evacuation Centre(s), provision of human services
supports, and the collection and distribution of materials, equipment, and supplies.
1 A memorandum of understanding(MoU)is a type of agreement between two or more parties.It expresses a convergence
of will between the parties,indicating an intended common line of action.
February 17, 2021 1
E. The County has entered into an agreement with the Canadian Red Cross Society
("CRCS") dated September 2017 for the provision of services during a Major Incident
on a fee for services basis (the "CRCS Agreement") attached as Annex A and wishes
to offer the benefit of CRCS Services to the Municipality subject to reimbursement
by the Municipality of the County's costs as invoiced by CRCS.
F. The parties wish to enter into this Memorandum of Understanding ("MOU") to
confirm the performance of certain matters and to establish terms and
responsibilities for the operation of Reception and/or Evacuation Centres and the
delivery of ESS in an Emergency.
The parties agree:
1. DEFINITIONS
1.1 In this Memorandum of Understanding the following definitions shall apply:
"Canadian Red Cross Society Services" (CRCS) include but are not limited to
registration and inquiry services, reception and information services, emergency
lodging services, emergency food services, emergency clothing services, and other
services as set out in the Agreement between the County of Bruce and the Canadian
Red Cross Society.
"County Sub-Contractor" means a third party providing services under this MOU as
arranged or contracted by the County.
"Emergency" has the meaning defined in the Act.
"Emergency Operations Centre (EOC)" means a designated and appropriately
equipped facility where the Municipal Emergency Control Group (MECG) assemble to
manage the response to an emergency or disaster.
"Emergency Plan" has the meaning defined in the Act.
"Emergency Social Services" and "ESS" mean a planned emergency response designed
to provide the basic services considered essential such as registration and inquiry,
emergency feeding, emergency clothing, emergency lodging, personal services, and
February 17, 2021 2
Reception and/or Evacuation Centres services, for the immediate safety and well-
being of persons affected by an emergency.
"Evacuees" are individuals who require ESS during an Emergency.
"Incident Management System/Incident Command System" (IMS/ICS) is a
standardized approach to emergency management, recommended for managing all
incidents. It guides how personnel, facilities, equipment, procedures, and
communications may be coordinated during an incident.
"Major Incident" means an event caused by a natural phenomenon, a technological
failure or an accident, whether or not resulting from human intervention, that
causes serious harm to more than 25 people or substantial damage to more than 10
dwelling units and requires unusual action on the part of the affected community,
or a Response to a Minor Incident that has exceeded 72 hours. This is also referred
to as a "Level 2" incident.
"Memorandum of Understanding" and "MOU" means this document, including the
Annexes attached to the Memorandum of Understanding.
"Minor Incident" means an exceptional event of a similar nature to a Major Incident,
but which only affects the safety of a maximum of 25 people or 10 dwelling units,
whichever is greater, with a Response duration of no more than 72 hours. This is
also referred to as a "Level 1" incident.
"MFIPPA" means the Municipal Freedom of Information and Protection of Privacy Act,
R.S.O. 1990, c M. 56 and regulations, as amended, or any successor provincial
legislation that governs access to public information and the protection of personal
information and privacy.
"Municipal Sub-Contractor" means a third-party providing services under this MOU as
arranged or contracted by the Municipality.
"PLAN" means the Grey Bruce Post-Disaster Long-term Assistance Network, which is
a network of local community agencies available to assist both individuals and
communities in the event of an emergency. In a Level 2 incident, the PLAN network
may be activated via Victim's Services in a manner that is coordinated with the
February 17, 2021 3
services being provided by Red Cross at the request of the local municipality.
"Reception and/or Evacuation Centre" means a Municipal controlled facility
established for the care, welfare, safety and shelter of Evacuees which has been
approved by the Municipality and the County for such and recorded on the list of
Approved Municipal Reception and/or Evacuation Centres attached as Annex B. The
Reception and/or Evacuation Centre(s) may be in the same building or different
buildings, depending on the Municipality.
2. PURPOSE
2.1 The purpose of this MOU is to establish terms for the delivery of Emergency
Social Services (ESS) by the County and the Municipality.
3. MUNICIPAL OBLIGATIONS
Emergency Preparedness
3.1 To prepare proactively for an Emergency, the Municipality shall:
a) identify all facilities controlled by the Municipality that are suitable for use as a
Reception and/or Evacuation Centre(s);
b) collaborate with the County and CRCS to survey facilities identified as a potential
Reception and/or Evacuation Centre(s) to ensure they are suitable for use;
c) maintain an up to date list of all facilities controlled by the Municipality ready to
be activated as an approved Reception and/or Evacuation Centre(s) (see Annex B);
d) maintain the ongoing operational capability of the approved Reception and/or
Evacuation Centre(s) so that the site is ready and fully functional at any point time;
e) identify Municipal staff who may be deployed to undertake the Municipal
responsibilities as outlined in Annex D "Delivery Agency Responsibilities";
f) develop and maintain contracts or agreements with Municipal Sub-Contractors for
those services identified as the responsibility of the Municipality under "Sourcing Ft
February 17, 2021 4
Activation Agency" as set out in Annex D;
g) collaborate with the County and/or County Sub-Contractors to deliver
appropriate training to those Municipal staff who may be deployed;
h) ensure the Municipality's Emergency Plan is consistent with the County's
Emergency Plan regarding ESS responsibilities and operations.
ESS Activation
3.3 In the event of an Emergency in which provision of ESS is required, the
Municipality shall:
a) notify the County of the Emergency by contacting the Director of Human Services
or his/her alternate by phone or email, and submit a request for assistance,
including Red Cross services as required, within a reasonable period of time;
b) provide an approved Municipal Reception and/or Evacuation Centre(s); and
c) provide the services outlined under "Sourcing Et Activating Agency " in Annex D
and operate within the "Reception and/or Evacuation Centre IMS/ICS Structure"
outlined in Annex C.
4. BRUCE COUNTY OBLIGATIONS
Emergency Preparedness
4.1 To prepare for an Emergency, the County shall:
a) collaborate with the Municipality and CRCS to survey facilities identified as a
potential Reception and/or Evacuation Centre(s) to ensure they are suitable;
b) identify County staff who may be deployed to undertake the County
responsibilities as outlined in Annex D "Delivery Agency Responsibilities";
c) maintain applicable County resources to be deployed to approved Reception
and/or Evacuation Centre(s);
February 17, 2021 5
d) develop and maintain contracts or agreements with County Sub-Contractors for
those services identified as the responsibility of the County of Bruce under
"Sourcing Et Activation Agency" as set out in Annex D;
e) deliver appropriate training to Municipal staff and/or Municipal Sub-Contractors;
f) deliver appropriate training to County staff and/or County Sub-Contractors;
g) maintain the CRCS Agreement in good standing and notify the Municipality if the
CRCS Agreement has been modified significantly or terminated; and
h) subject to expiry or earlier termination of the CRCS Agreement, pay CRCS the
annual capacity building funds as set out in Annex A.
ESS Activation
4.2 In the event of an Emergency in which the provision of ESS is required, the
County shall:
a) contact the Red Cross to activate services as requested by the local municipality;
b) provide the services outlined under "Sourcing Et Activating Agency" in Annex D and
operate within the "Reception and/or Evacuation Centre IMS/ICS Structure"
outlined in Annex C.
5. EXPENSES AND CHARGES INCURRED DURING ESS ACTIVATION
a) In the event that ESS Services are activated the Municipality shall reimburse the
County within 90 days of the County's request for reimbursement of those expenses
incurred by the County and/or a County Sub-Contractor during the period of ESS
activation.
b) CRCS response related expenses are charged to the County in accordance with
the rates set out in Annex A - CRCS Agreement entitled:
- Expenses Relating to Human Resources,
- Loan of Permanent Personnel,
- Expenses Relating to Material Resources,
February 17, 2021 6
- Expenses Relating to Evaluation, and
- Expenses for Direct Assistance to Incident Affected People.
c) For County Sub-Contractors, other than CRCS, the County shall endeavor to
ensure that reasonable fees are negotiated/agreed upon prior to the engagement of
services.
d) Where possible, recognizing the immediacy of the need to deliver ESS services,
the County shall endeavor to have response expenses/costs for individuals assumed
by organizations/agencies other than the Municipality.
6. TERM OF THE MEMORANDUM OF UNDERSTANDING
6.1 This MOU is continuous until terminated by either party as per Section 7.
7. TERMINATION
7.1 Either party may terminate this MOU unilaterally for any reason providing that
the party wishing to terminate provides not less than 60 days' written notice to the
other party of its intent to terminate this MOU.
8. AMENDMENTS
8.1 This MOU may be amended upon consent of the parties as evidenced in writing.
8.2 Notwithstanding Section 8.1, this MOU may be amended by substitution of the
Annexes. The County may upon written consent of the Municipality, refusal of such
shall not be unreasonably denied, add or replace an Annex and such Annex shall be
deemed to: (a) be added to this MOU; or (b) to replace the particular Annex for the
period of time to which it relates, provided that if the Municipality does not agree
with all or any of the Annexes, the Municipality may terminate the MOU pursuant to
Section 6. Refusal shall be subject to Section 12 Dispute Resolution.
9. FORCE MAJEURE
9.1 Neither party shall be under any liability to the other as a result of any delay or
default in carrying out its obligations hereunder which is due in whole or in part to
February 17, 2021 7
an event of force majeure. A party who contends that its obligation is suspended or
its performance is excused by reason of force majeure must give prompt written
notice to the other party specifying the condition or event constituting same in
which case both parties' obligations pursuant to this MOU shall be suspended during
such period. Upon cessation of such force majeure, such party shall give like notice
and commence performance hereunder as promptly as reasonably practicable. For
the purposes hereof, "force majeure" shall mean any cause beyond the reasonable
control of the party claiming the force majeure and which is affecting performance
by such party but does not include a failure to make payments under this MOU.
10. INDEMNIFICATION
10.1 Subject to force majeure, each party shall, from time to time and at all times
hereafter, save, defend, keep harmless and fully indemnify the other party, its
successors and assigns, from and against all actions, claims and demands
whatsoever that may be brought against or made upon the other party, and against
all loss, liability, judgments, claims, Costs (defined below), demands or expenses
that the other party may sustain, suffer or be put to, resulting from or arising out of
the first party's negligence or failure to exercise reasonable care, skill or diligence
in the performance, non-performance or rendering of any work or service required
to be performed or rendered by it, its agents, officials, employees or contract
agencies or any of them in accordance with the provisions of this MOU. "Costs" mean
costs awarded in accordance with the order of a court of competent jurisdiction,
the order of a board, tribunal or arbitrator or costs negotiated in the settlement of
a claim or action.
11. INSURANCE
11.1 Each party shall, at its own expense during the term of this MOU, cause to be
maintained:
a) Comprehensive General liability with limits of not less than $5,000,000.00 per
occurrence. Such coverage shall include (i) the other party as an additional insured,
and (ii) a cross liability/severability of interest clause; and (iii) standard Non-Owned
Automobile Liability coverage; and
February 17, 2021 8
b) Where applicable, Professional Liability insurance with limits of not less than
$5,000,000.00 limit claim for all persons and services connected with this MOU.
11.2 Each party shall provide evidence of insurance coverage upon request of the
other party.
12. WORKPLACE SAFETY AND INSURANCE BOARD (WSIB)
12.1 The parties must be in good standing with the Workplace Safety and Insurance
Board (WSIB) during the term of this MOU and shall furnish the other party with a
valid certificate of good standing, or a letter indicating the party is a Schedule 2
employer, from the WSIB upon request. Where the party is not required to be
registered with the WSIB and is not covered by WSIB Optional Insurance, the party
shall maintain Employers Liability Insurance in the amount of $2,000,000.00 per
occurrence.
13. DISPUTE RESOLUTION
13.1 The parties shall make every reasonable effort to settle any dispute that arises
as a result of any claim or controversy evolving from this MOU by negotiation.
13.2 The parties agree that the dispute resolution process established in this MOU
shall be applied to resolve all disputes between the parties that arise during the
term of this MOU. The parties acknowledge that they wish to develop and foster a
positive and cooperative relationship and therefore agree that, subject to any
termination rights of the parties as set out in this MOU:
a) In the event of a dispute between the parties in respect of a matter arising under
this MOU, the authorized representatives of the parties shall, by telephone or in
person, engage in good faith negotiations with a view to resolving the dispute.
b) The dispute shall, if necessary, proceed through a two stage resolution process,
through the parties' authorized representatives. In the event any matter referred to
the authorized representative remains unresolved after a period of ten (10) business
days from its referral, it shall be referred to the representatives at the next stage
for settlement.
February 17, 2021 9
c) The representatives for the dispute resolution process are as follows:
For the County:
Stage 1 - Director, Human Services Department
Stage 2 - CAO
For the Municipality:
Stage 1 - Fire Chief
Stage 2 - CAO
d) A party may, by written notice to the other party change, its authorized
representatives for the purposes of this process, provided, however, that any of the
replacements of such representatives shall have similar authority to those
individuals they are replacing.
e) The parties agree that subject to any termination rights of the parties as set out
in this MOU, the existence of a dispute shalt not interfere with the performance by
the parties of their respective obligations under this MOU and that each party shall
continue to perform its obligations under this MOU pending resolution of the dispute
under this Section.
14. NOTICE
14.1 Any notice required to be given or served on either party under this MOU must
be in writing and delivered personally, electronically, by facsimile transmission or
by prepaid registered mail, addressed to the County or the Municipality respectively
as set out below. Service of notice is effective on the next business day following
the date of personal delivery, electronic delivery and facsimile transmission or, in
the case of a registered letter, on the third business day following the date of
mailing.
To the County at:
County of Bruce
30 Park Street, PO Box 70
Walkerton, ON NOG 2V0
Attention: Community Emergency Management Coordinator
Phone: (519) 881-1291
February 17, 2021 10
Fax: 519-881-3507
Email: dsmith@brucecounty.on.ca
To the Municipality at:
Municipality of Kincardine
1475 Concession 5,
Kincardine ON N2Z 2X6
Phone: (519)-396-3468
or to such other addresses as either party may from time to time designate by
written notice to the other party.
15. ENTIRETY
15.1 This MOU and the Annexes attached form the entirety of the understanding
between the parties and supersede any other understanding or agreement,
collateral, oral or otherwise, regarding the provision of Emergency Social Services,
existing between the parties at the date of execution of this MOU. No supplement,
modification, waiver or termination of this MOU shall be binding unless executed in
writing by the party to be bound. No waiver of any provision of this MOU shall be
deemed to or shall constitute a waiver of any other provisions, whether or not
similar, nor shall such waiver constitute a continuing waiver unless expressly
provided.
16. CONFIDENTIALITY
16.1 The County shall maintain the confidentiality of and shall not, except as
required in order to carry out services, at any time during or following the term of
this MOU, use, disclose, release or permit the disclosure or release of any
information disclosed by the Municipality or any information communicated to or
acquired by the County during the course of providing services without obtaining the
prior written consent of the Municipality.
16.2 The Municipality shall maintain the confidentiality of and shall not, except as
required in order to carry out services, at any time during or following the term of
this MOU, use, disclose, release or permit the disclosure or release of any
February 17, 2021 11
information disclosed by the County or any information communicated to or
acquired by the Municipality during the course of providing services without
obtaining the prior written consent of the County.
16.3 The parties agree that any information collected or exchanged between the
parties, pursuant to the terms of this MOU, is subject to the provisions of MFIPPA, as
amended.
17. ASSIGNMENT AND SUBCONTRACTING
17.1 The Municipality shall not assign or sub-contract this MOU in whole or in part,
or any or all of its rights or obligations without the County's prior written consent,
which consent will not be unreasonably withheld.
17.2 If the County consents to an assignment or subcontract, the assignment or
subcontract will not release or relieve the Municipality from its obligation to the
County or from the performance of services in accordance with this MOU.
18. COMPLIANCE
18.1 Both parties shall comply with all legislation, regulations, bylaws, rules,
orders, and other requirements enacted or imposed by federal, provincial,
municipal or other government bodies, agencies, tribunals, or other authorities
which may be applicable to this MOU.
19. GOVERNING LAW
19.1 This MOU is governed by the laws of Ontario and the applicable laws of Canada.
20. NATURE OF RELATIONSHIP
20.1 Nothing in this MOU will be construed so as to imply a partnership between the
parties. It is expressly understood that the parties are independent contractors and
no partnership of any kind is intended between the parties.
21. FURTHER ASSURANCES
21.1 The parties agree that they will at their own expense from time to time, and at
February 17, 2021 12
all times, upon every reasonable request of the other, promptly make, do, execute
and deliver or cause to be made, done, executed and delivered all such further
acts, deeds or assurances as may be reasonably required for purposes of
implementing the matters contemplated by this MOU and establishing and
protecting the rights, interests and remedies intended to be created by this MOU.
22. SURVIVAL
22.1 Sections 5, 10, and 13 of this MOU shall survive any termination or expiration
of this MOU. If one or more of the provisions of this MOU for any reason shall be
held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality
or unenforceability shall not affect any other provision of this MOU and this MOU
shall be construed as if such invalid, illegal or unenforceable provision and never
been contained.
22.2 Notwithstanding Section 22.1, those provisions of this MOU that by their nature
should survive the expiry or earlier termination of this MOU will survive termination
or expiry of this MOU.
23. ANNEXES
23.1 The following Annexes shall be incorporated in and form part of this MOU:
a) Annex A - Canadian Red Cross Society Disaster Response Agreement
b) Annex B - Approved Municipality Reception and/or Evacuation Centres
d) Annex C - Reception and/or Evacuation Centre IMS/ICS Structure
c) Annex D - Delivery Agency Responsibilities
24. COUNTERPARTS
24.1 This MOU may be executed in any number of counterparts, each of which shall
be deemed to be an original but all of which taken together constitute an original
understanding, and will be effective when one or more counterparts have been
signed by each of the parties.
25. SIGNATURES BY FAX/EMAIL
25.1 The parties may sign this MOU by facsimile or electronic transmission and a
February 17, 2021 13
facsimile or electronic copy has the same legally binding effect as an original.
This MOU is effective on the date stated in the introductory clause.
IN WITNESS WHEREOF each of the Municipality of Kincardine and the Corporation
of the County of Bruce have caused this Memorandum of Understanding to be
signed and delivered by its duly authorized representative:
For the Municipality of Kincardine: For the County:
o4,41e4Oct 1
Position: Deputy Mayor Name: Donna Van Wyck
Date: April 7,2021 Position: Clerk
Date:
4111111r4//
Position: CAO N e: Janice c son
Date: April 7,2021 osition: Warden
Date:
February 17, 2021 14
Annex A
Disaster Response Agreement between the County of Bruce and the Canadian
Red Cross Society
EMERGENCY RESPONSE SERVICES AGREEMENT
This Agreement is made as of January 27, 2021 between:
THE CORPORATION OF THE COUNTY OF BRUCE
a municipal corporation pursuant to the Ontario Municipal Act having its main office at 30
Park Street(PO Box 399), Walkerton ON, NOG 2V0.
("County") and
THE CANADIAN RED CROSS SOCIETY,
a not-for-profit corporation and registered charity incorporated under the laws of Canada,
having its head office in Ottawa, Ontario
("CRC")
WHEREAS:
A. The County is responsible for safeguarding and protecting the health, safety and
security of its citizens, including provision for basic needs, shelter and emergency
relief,in accordance with the Emergency Management and Civil Protection Act, R.S.O.
1990, c. E.9
B. In the case of a Level 2, and in some cases a Level 3 event, the County acts as the local
authority and has the right to declare a state of local emergency and may do all acts
and implement all procedures that it considers necessary to prevent and respond to a
disruptive event. In furtherance of this,the County wishes to retain the CRC to support
its preparedness, response, and recovery in the case of a disruptive event of this
magnitude.
C. In the case of a Level 4 and 5 events (and in some cases a Level 3), the Province may
declare a state of emergency. In such a circumstance there would be increased
coordination between impacted local authorities, as well as greater direction from
Provincial authorities given the scale and complexity of the response. In such a
circumstance,the County remains responsible for its citizenry and related preparedness
and response efforts. In furtherance of this, the County wishes to retain the CRC to
support its preparedness, response, and recovery in the case of a disruptive event of
this magnitude.
D. In addition to providing the emergency response and recovery services as set out above,
at the request of the County and should the CRC accept such an activation in accordance
with this Agreement, the CRC may also, upon its own discretion, provide additional
supports with public funds as the CRC has the mandate to assist in the provision of
emergency relief in its role as auxiliary to public authorities.
Canadian Red Cross Agreement with County of Bruce 15
E. Finally, the County recognizes that in the CRC may be activated by the Province, pursuant
to a provincial funding relief and recovery agreement, following a declaration of a state of
emergency, and in such a circumstance, the County and the CRCS commit to working
together to support affected populations within the authority of the County in accordance
with the terms and conditions set out herein as they relate to coordination not service
activation and reimbursement.
NOW THEREFORE, in consideration of the mutual promises and covenants herein, the County
and CRC (each, a"Party" and together, the "Parties") agree as follows:
1. INTERPRETATION
1.1 In this Agreement:
a) "Agreement" means this agreement, its schedules and all instruments
supplemental hereto or in amendment or confirmation hereof; "herein",
"hereof", "hereto", "hereunder" and similar expressions shall mean and refer
to this Agreement and not to any particular Article, Section, subsection or
other subdivision; and "Article", "Section", "subsection" or other subdivision
of this Agreement shall mean and refer to the specified Article, Section,
subsection or other subdivision of this Agreement;
b) "Business Day" means a day on which CRC's offices are open for operations
and excludes Saturday, Sunday and any other day which is a statutory or legal
holiday in Canada;
c) "Calendar Day"means all days in a month, including weekends and holidays.
d) "CRC Personnel" means staff and volunteers who are affiliated with CRC.
e) "Duty Officer" means a person designated by CRC as the point of contact for
Notification of an Emergency in accordance of Schedule "D" of this
Agreement.
f) "Eligible Expenses" means training and emergency response costs incurred
in the provision of Services (as that term is defined below) and when retained
directly by the County for service delivery, as per Whereas B, C and D above,
which the County agrees to reimburse the CRC for when activated in
accordance with the Eligible Costing Schedule.
g) "Emergency" means an urgent and critical situation, or impending situation,
of a temporary nature caused by an accident, an intentional act, the forces of
nature or other causes that constitutes a danger to persons or property. This
applies to all Response Levels.
Canadian Red Cross Agreement with County of Bruce 16
h) "Emergency-Affected Person"means any person whose life is disrupted
during an Emergency identified in a Notification. Emergency-Affected
Persons include individuals affected in their homes, individuals who must be
evacuated on an emergency basis as a preventive measure, and individuals
who are required to comply with quarantine measures.
i) "Emergency Management Ontario" or"EMO" or the "Province" means
the Province of Ontario's lead coordinating agency for all emergency
management activities, and the agency providing support and guidance to the
emergency programs of local authorities.
j) "Emergency Site" means any location used to provide Services to
Emergency-Affected Persons, and may include reception centers and group
lodging.
k) "Disaster Recovery Assistance" means a community-based provincial
emergency response program which provides short-term temporary services
for Emergency-Affected Persons to help people begin to re-establish
themselves as quickly as possible after an Emergency.
1) "Force Majeure" means an unforeseen circumstance distinct from the
Emergency triggering the Services, though a Force Majeure may directly or
indirectly result from such an Emergency, which prevents a Party from
performing its obligations under this Agreement, despite such Party's
reasonable preparedness and reasonable business efforts. Force Majeure may
include act of God, fire, flood, war, terrorism, strikes or labour difficulties or
governmental enactment.
m) "Geographic Area"means the geographic area covered by the incorporated
County of Bruce.
n) "Notify", "Notified" or"Notification" means a process of informing CRC of
the existence and circumstances of an Emergency and requesting Services, as
set out in Schedule "D" of this Agreement.
o) "Personal Information" means recorded information about an identifiable
individual other than contact information.
p) "Record" and "Records" includes books, documents, maps, drawings,
photographs, letters, vouchers, papers and any other thing on which
information is recorded or stored by graphic, electronic, mechanical, or other
means, but does not include a computer program or any other mechanism that
produces records.
q) "Response Levels" means the nature and scale of an Emergency as
determined by a CRC:
Canadian Red Cross Agreement with County of Bruce 17
Within the Scope of a Local Emergency
Level 1: Personal Disaster Response - A small localized event, with
unlikely further impacts such as contagion, for example impacting up to 25
people.
Level 2: Local Response—A significant event, with unlikely further
impacts such as contagion, impacting 25-500 people within one
municipality or district, in this case the Geographic Area.
Likely Within the Scope of a of an Emergency at a Provincial Level
Level 3: Regional/Provincial Response- A major emergency
impacting 500-10,000 people in more than one municipality or a larger
geographic area
Level 4: Major Response—A major emergency impacting up to 100,000
people in a very large area or more than one province.
Level 5: Catastrophic Response.—A major emergency with
overwhelming devastation impacting more than 100,000 people and a wide
geographic area.
r) "Services" means the emergency services to be provided in the Geographic
Area to Emergency-Affected Persons by CRC under this Agreement, as more
particularly set out in Schedule "A". CRC Personnel may deploy outside the
Geographic Area pursuant to a mutual aid agreement entered into by the
County, subject to availability and at the sole discretion of CRC.
1.2 Preamble.The preamble is incorporated herein by reference and is deemed to be an integral
part of this Agreement.
1.3 Schedules. This Agreement includes all of the Schedules annexed to it (listed below),the
terms and conditions of which are expressly incorporated herein and form a part hereof:
Schedule "A"—Description of Services
Schedule "B"—Payment and Reporting Schedule
Schedule "C"—Eligible Costing
Schedule "D"—Notification Protocol
Schedule "E"—Fundamental Principles
1.4 Gender. Any reference to any gender shall include all genders and words used herein
importing the singular number only shall include the plural and vice versa.
1.5 Headings. The division of this Agreement into Articles, Sections, subsections and other
subdivisions and the insertion of headings are for convenience of reference only and shall
not affect, nor be utilized in the construction or interpretation of, this Agreement.
Canadian Red Cross Agreement with County of Bruce 18
2. PURPOSE OF AGREEMENT
2.1 The purpose of this Agreement is to establish parameters for collaboration between the
County and CRC, including cost recovery for the provision of Services, to ensure
mitigation/preparedness, response, recovery and resiliency assistance in the event of an
Emergency. CRC will provide aid to Emergency-Affected Persons in accordance with its
role and capacity as outlined in this Agreement.
2.2 Nothing in this Agreement shall prevent CRC from providing humanitarian assistance to
citizens of the County, in an Emergency or otherwise, on its own initiative and at its own
expense, separate and apart from this Agreement, provided that in doing so CRC does not
compromise the performance of its obligations hereunder. CRC may fundraise for such
purposes.
3. TERM
3.1 The right to request Services under this Agreement shall commence on January 1, 2021
and shall expire on December 31, 2022 unless terminated earlier in accordance with the
provisions of this Agreement(the"Term").
3.2 The County recognizes that the CRC is required to build capacity to meet the terms and
conditions and to provide the Services as set out herein. The capacity to offer delivery of
all the Services, at the standards set out herein, will occur no earlier than ninety (90)days
from the signing of this Agreement, at a mutually agreed upon date as set out in a
operational plan. During this transition, CRC will endeavor to support the County in the
provision of Services to the best of its ability.
3.3 Renewal Planning. The Parties shall endeavour to meet at least six (6) months prior to
the expiry of this Agreement to discuss and negotiate a new agreement.
4. OBLIGATIONS OF CRC
4.1 Preparedness.
a) CRC will recruit, select and train a volunteer-based workforce to have ready-
to-respond CRC Personnel available to deliver Services. All CRC volunteer
personnel providing Services are expected to follow applicable standards,
policies and training requirements of both the Government of Ontario and the
CRC when carrying out the Services set out in Schedule"A".
b) CRC will stock and maintain supplies and logistics capacity as required to
provide the Services; and
c) CRC will participate in County-led emergency preparedness exercises,
activities and/or meetings, as mutually agreed upon from time to time.
Canadian Red Cross Agreement with County of Bruce 19
4.2 Emergency Response.
a) This Agreement is applicable to the provision of Services for all Response
Levels.
b) The CRC will provide the Services as set out in Schedule 'A' on behalf of the
County for Level 2 Responses if retained pursuant to the Notification
Protocol, and mutually agreed between the Parties, and the CRC will bill in
accordance with Schedule "C" of this Agreement.
c) The CRC will support the provision of the Services as set out in Schedule'A'
on behalf of the County for Level 3 if retained pursuant to the Notification
Protocol, and mutually agreed between the Parties, and the CRC will bill in
accordance with Schedule "C" of this Agreement. This would be in
coordination with the provincial response structure. In the case that the CRC
would need to bring in additional surge capacity this would be subject to
approval for cost recovery by the County.
d) In the particular case of a Level 4 & 5 Response, and potentially a Level 3 as
well where there is a declaration of an emergency, the CRC will have the
capacity to provide Services for the benefit of the County, however this will
be subject to the funds the CRC raises, the commitment by the Province to
fund Services, and/or the capacity of the County to retain the CRC for Service
delivery within its Geographic Area. The Services and costing are set out in
Schedule "A"; however, activation may require a subsequent negotiation on
coordination, costing and a further agreement may be required if it diverges
form the terms set out herein.
e) This Agreement will apply upon (i)Notification by the County (ii) being
advised of the means for billing and compensation, and(iii)the agreement by
the CRC to activate, at which time CRC will supply the requested Services in
response to an Emergency (subject to the terms and conditions set out herein).
f) CRC will communicate and coordinate with the County, and will keep the
County apprised of the provision of Services during the Emergency;and
g) CRC will ensure that CRC Personnel and equipment are clearly identified
with the CRC's logo, where possible.
4.3 Limitation
a) Limitations regarding activation and compensation
Canadian Red Cross Agreement with County of Bruce 20
b) The Parties understand that CRC's workforce may rely on volunteers,and
recognize that the availability of personnel may be reduced in exceptional
circumstances despite the reasonable efforts of CRC.
c) At any time during an Emergency, CRC may give notice that it will withdraw,
reduce or limit its services in the event conditions are such that CRC is unable
to provide Services without compromising the health or safety of CRC
Personnel.
d) CRC shall endeavour to keep the County informed and to coordinate with the
County with respect to any anticipated or actual limitations on its provision of
Services.
e) In the case of a Level 4 and 5 event, or concurrent events, the CRC reserves
the right to limit its Service offering as set forward in Schedule A.
5. OBLIGATIONS OF THE COUNTY
5.1 Preparedness
a) To ensure an efficient and robust emergency response, the County will inform
its staff and intra-governmental counterparts of CRC's role, including taking
reasonable steps to document and recognize the role of CRC in any relevant
emergency or other plans.
b) The County will invite CRC to participate, as appropriate, in County-led
exercises, activities and/or meetings focusing on emergency preparedness.
c) The County will designate locations as Emergency Sites to be used by CRC in
an Emergency response, and will provide CRC with a list of such designated
Emergency Sites from time to time, or at the latest as soon as possible upon
Notification of an Emergency.
d) The County will be responsible for ensuring that any licenses, approvals or
permits necessary to operate the Emergency Sites are obtained.
5.2 Emergency Response
a) The County may call on the assistance of CRC pursuant to this Agreement in
the event of an Emergency;
b) Where the County calls on CRC pursuant to the above subparagraph, the
County shall request that CRC provide Services to Emergency-Affected
Persons by issuing a Notification, using the protocol as described in Schedule
«D,,
Canadian Red Cross Agreement with County of Bruce 21
c) Where the County believes an Emergency is or may be imminent, the County
may request that the CRC go on"stand by"to be ready to respond if the
Emergency occurs ("Stand By"). Stand By requests shall be made using the
Notification process described in Schedule"D".
d) The County will communicate and coordinate with CRC, and will keep CRC
informed of information relevant to its role in providing Services, including
sharing in a timely and comprehensive manner data to inform the delivery of
services (as described in Schedule "D"), if available and as applicable.
6. REPORTING
6.1 CRC shall report to the County as set out in Schedule"B".
6.2 For activities funded under this Agreement, the CRC shall keep and maintain in accordance
with generally accepted accounting standards books, records and accounts relating to this
Agreement and the cost of the Services and shall, upon reasonable notice, provide to the
County these documents to examine, audit and make copies.
7. FINANCIAL SUPPORT
7.1 Annual Financial Support for Preparedness. To enable CRC to build and maintain its
capacity to discharge its responsibilities under this Agreement,the County agrees to make
an annual contribution to CRC of$10,000 CDN each year of the Term. In the first year,
the annual contribution rate will be prorated based on the number of months remaining
between the date of that the Agreement comes into force and December 31. The annual
contribution will be due within ninety (90) Calendar Days of the date of that the
Agreement comes into force, and in each March thereafter, upon invoice by CRC.
7.2 Cost Recovery for Emergency Response Services. CRC will seek reimbursement from
the County for Eligible Expenses, including administrative costs, in relation to the
provision of Services in accordance with Schedule "C", including expenses relating to
volunteers and direct assistance to Emergency-Affected People.
7.3 To better assist Emergency-Affected Persons, CRC may organize fundraising campaigns
and the allocation of any fundraising revenues shall be in CRC's sole and absolute
discretion.
8. INDEMNITY
8.1 Each Party shall indemnify and save harmless the other Party, its employees, volunteers,
subcontractors, and agents from any loss, damage, claim, cost or expense, including legal
fees, that the other Party may incur pursuant to any third-party claim, demand, action,
charge, complaint, prosecution or other proceeding that may be made against or affect the
indemnified Party to the extent arising from:
Canadian Red Cross Agreement with County of Bruce 22
a) the indemnifying Party's breach of this Agreement;or
b) a wrongful or negligent act or omission on the part of the indemnifying Party,
or of its employees, volunteers, subcontractors, agents, or others for whom it
is in law reasonably responsible, in the performance of this Agreement or the
rendering of the Services.
8.2 The indemnified Party shall promptly notify the indemnifying Party of any claim covered
by this section; shall allow the indemnifying Party to conduct and control, at the
indemnifying Party's sole cost and expense, the defence of such claims and any related
settlement negotiations; shall afford all reasonable assistance to the indemnifying Party(at
the indemnifying Party's sole cost and expense); and shall make no admission prejudicial
to the defence of such claims.
9. INSURANCE
9.1 Each Party shall, at its sole cost and expense, take out and keep in force throughout the
Term of this Agreement commercial general liability insurance covering all acts and
omissions of its employees and volunteers in respect of loss by or injury to third parties
(including, in the case of the County, CRC Personnel), arising from the acts or omissions
of such Party in connection with this Agreement.
10. TERMINATION
10.1 Either Party may terminate this Agreement for convenience upon 60 days written notice
however all costs related to a scale down of Services which may take longer than 60 days
during and active response shall be Eligible Expenses.
10.2 Either Party may terminate this Agreement immediately for cause if the other Party is in
breach of a material provision of this Agreement and such breach has not been cured in a
reasonable time following written notice to such other Party or is by its nature incapable
of being cured. A reasonable time shall be thirty (30) days or such other time as is
reasonable in the circumstances.
10.3 On termination:
a) The County shall pay any financial obligations (i) incurred prior to
termination and(ii) for all Services performed, including costs to the CRC to
wind down Services, which may extend beyond the date of termination.
10.4 Survival. Provisions of this Agreement which are expressly or impliedly intended to
remain in force after termination shall do so, including without limitation the provisions
regarding retention of records, indemnity, financial obligations upon termination,
confidentiality, privacy and intellectual property.
Canadian Red Cross Agreement with County of Bruce 23
11. NOTICE
11.1 Contractual notices, requests, demands, or other communications (collectively called
"Notices") hereunder shall be given in writing by personal delivery, by postage prepaid
registered mail,or by email. Requests and communication regarding the activation and
provision of Services or Stand By (Notification) are not governed by this Section but
are governed by the protocol set out in Schedule "D". The address of each Party for
contractual Notice shall be as follows,
CRC: County:
Vice President, Ontario Christine MacDonald
5700 Cancross Court, Mississauga, Director of Human Services
L5R 3E9 30 Park Street, PO BOX 399
Walkerton ON NOG 2V0
or at such subsequent address given by such Party to the other Party by Notice in
writing from time to time.
11.2 All Notices shall be deemed to have been received when delivered by hand or transmitted
by email or, if mailed, ten (10) Business Days after the day of the mailing thereof,
excluding any time during which the normal mail service is interrupted by strikes or other
irregularities.
12. CONFIDENTIALITY
12.1 "Confidential Information" means any information or material that relates to a Party's
business and affairs, including CRC client lists and information related to the suspension
or termination of this Agreement, which is identified as confidential at the time of
disclosure or that a reasonable person would consider, from the nature of the information
or the circumstances of disclosure, to be confidential. Confidential Information does not
include information that (i) is in the public domain at the time of its communication; (ii)
is independently developed by each Party; (iii)entered the public domain through no fault
of the receiving Party subsequent to communication with the other Party; (iv) is in
possession of the receiving Party free of any obligation of confidence at the time it was
communicated to the receiving Party; or (v) is communicated to the receiving Party by a
third party under no legal obligation to maintain the confidentiality of the information.
12.2 Each Party shall not disclose the other Party's Confidential Information without express
written consent or unless required by law, nor make use of the other Party's Confidential
Information except in the performance of this Agreement. Each Party shall protect the
other Party's Confidential Information from transfer or disclosure by the same measures
that it uses to protect its own confidential information, but in any event by not less than
reasonable measures. Where disclosure is required by law, prior to disclosure, the Parties
will discuss the legal requirement and jointly determine amount and type of Confidential
Information, if any, which must be disclosed in order to comply with the law.
Canadian Red Cross Agreement with County of Bruce 24
12.3 Access to Information Requests. The Parties acknowledge they may be subject to access
to information legislation. Where such a request is received, the other Party shall be
notified and given sufficient time and opportunity to object with regard to their own
Confidential Information in writing prior to the release of any information, in accordance
with and as permitted under the applicable legislation.
13. PRIVACY
13.1 Each Party shall act in accordance with their respective privacy policies and applicable
privacy laws.
14. INTELLECTUAL PROPERTY
14.1 The Red Cross emblem consists of a red cross on a white background and is universally
recognized as a symbol of protection and neutrality. The Canadian Red Cross Society
Logo is the Red Cross emblem plus the phrase "Canadian Red Cross" or "Croix-Rouge
canadienne", as set out in CRC's graphic standards.
14.2 The County may not use the logo, name or emblem of CRC without CRC's prior review
and written approval. Use of the emblem alone is strictly prohibited.
14.3 Intellectual Property and Copyright. Each Party shall own exclusively all information
and material created or prepared by it in its performance of this Agreement. For greater
clarity, CRC retains the intellectual property rights, including, copyright and exclusive
right of use for its own service provision methods, document templates, emergency
management training techniques and all materials related to these functions.
15. DATA OWNERSHIP
15.1 With Regard to Level 3, Level 4 and Level 5 Response and Records of Emergency-
Affected Persons.Without limiting the generality of Section 14.3,the CRC shall establish,
and maintain, records of all Emergency-Affected Persons who are registered. These
records shall include, for each person, as provided, (i) names of all family members, (ii)
primary residence address, (iii)emergency address(where evacuation orders are in place);
and (iv) contact phone number if available. Records will also include supporting
documentation,the basis for assistance, and payment amounts. Such records will be in the
CRC's care, custody and control. Where the CRC has been activated by a partner other
than the County to provide assistance or provides assistance on its own accord in the event
of a Level 3, Level 4, or Level 5 Response the CRC will provide an export of the
anonymized records upon request unless otherwise agreed upon by the Parties. Where the
CRC is activated to provide assistance by the County, the CRC shall provide records of
such Emergency-Affected Persons as soon as practicable after registration.
Canadian Red Cross Agreement with County of Bruce 25
15.2 With Regard to Level 2 Response and Records of Emergency-Affected Persons. CRC
shall establish, and maintain, records of all Emergency Affected Persons who are
registered. CRC shall provide records of all Emergency Affected Persons who are
registered to the County and/or impacted municipality/municipalities as soon as practicable
after registration. These records shall include, for each person, as provided,(i)names of all
family members,(ii)primary residence address,(iii)emergency address(where evacuation
orders are in place); and(iv)contact phone number if available. After the conclusion of the
Emergency, CRC shall, if requested in writing, deliver to the County all records of all
Emergency-Affected Persons to whom Services were provided.
16. FORCE MAJEURE
16.1 The interpretation of the contractual rule of Force Majeure under this Agreement shall
take into account that this Agreement is intended to be performed in circumstances of
Emergency. The Parties confirm that the performance of their obligations is intended to
be provided in such circumstances, and any failure of performance shall be assessed in
that context.
16.2 Neither Party shall be responsible for any delay or failure to perform its obligations under
this Agreement where such delay or failure is due to Force Majeure and the Party has
promptly notified the other Party of the Force Majeure circumstance. In the event of a
Force Majeure, the Parties shall consult with one another on the appropriate action to be
taken, which may include temporary suspension of certain provisions of this Agreement
for the duration of the Force Majeure, or termination of this Agreement. Suspension of any
provision of this Agreement shall be reviewed on a periodic basis but at least once every
three (3) months. If the force majeure condition continues for more than sixty (60) days,
either Party may terminate this Agreement upon written notice to the other Party.
17. GENERAL PROVISIONS
17.1 Entire Agreement. This Agreement constitutes the entire agreement between the Parties
pertaining to the subject matter hereof and, except as expressly set out herein,supersedes
all other or prior agreements, understandings, negotiations and discussions, whether oral
or written, between the Parties in respect of the subject matter.
17.2 Amendments. This Agreement may be amended only by written instrument executed by
the Parties.
17.3 Media Communications. No Party shall make any press release, public announcement
or other public commentary relating to this Agreement, the Services or the other Party
without prior consultation with and the approval of the other Party.
17.4 Fundamental Principles. The Parties shall carry out this Agreement in accordance with
the Fundamental Principles of the International Red Cross and Red Crescent movement,
attached hereto as Schedule"E".
Canadian Red Cross Agreement with County of Bruce 26
17.5 Relationship of the Parties. The relationship of CRC to the County in performing the
Services under this Agreement is that of independent entities, and nothing in this
Agreement is to be construed as creating an agency, partnership or joint venture
relationship between CRC and the County.
17.6 Assignment.This Agreement shall be binding upon and enure to the benefit of the Parties
and their respective successors and permitted assigns. CRC may, in its discretion,
subcontract the performance of Services, which shall not affect CRC's responsibility for
the performance of its obligations under this Agreement.
17.7 Dispute Resolution. The Parties shall make reasonable efforts to settle by negotiation,
with or without the assistance of a mediator, any dispute that arises as a result of any
claim or controversy in connection this Agreement.
17.8 No Waiver. No waiver by any Party of any breach by the other Party of any of its
obligations hereunder shall be a waiver of any subsequent breach of the same or any
other obligation, nor shall any forbearance in seeking a remedy for any breach be a
waiver of any rights and remedies with respect to such or any subsequent breach.
17.9 Severance. Any provision of this Agreement which is, or becomes, illegal, invalid or
unenforceable shall be severed to the extent of such illegality, invalidity or
unenforceability and shall not affect or impair the remaining provisions.
17.10 Time is of the Essence. Time shall be of the essence in all provisions of this Agreement.
17.11 Counterparts. This Agreement may be executed in any number of counterparts, each of
which shall be deemed an original and all of which together shall be deemed to be one
and the same instrument.
17.12 Governing Law. This Agreement shall be interpreted in accordance with, and governed
by, the laws of the province where the County is located and the federal laws of Canada
applicable therein, excluding conflict of law provisions.
Canadian Red Cross Agreement with County of Bruce 27
IN WITNESS WHEREOF each of CRC and the County have caused this Agreement to be
signed and delivered by its duly authorized representative:
For the Canadian Red Cross Society: For the Corporation of the County of Bruce:
Original signed by Original signed by
Name: Tatjana Radovanovic Name: Donna Van Wyck
Position: Director of Regional Operations Position: Clerk
Original signed by
Name: Janice Jackson
Position: Warden
Canadian Red Cross Agreement with County of Bruce 28
SCHEDULE "A"
DESCRIPTION OF SERVICES
DESCRIPTION OF PROVISION OF PROVINCIAL EMERGENCY SUPPORT SERVICES FOR
A LEVEL 2 RESPONSE.
CRC will provide the Services in response to Emergencies where the County has activated CRC
per the notification protocol.
The provision of Services will be coordinated with government, insurance and other voluntary
sector organizations to avoid duplication. The appropriate method of service delivery for the
requested Services will be determined by CRC and the County in coordination.
n Registration
n Reception and Information
n Family Reunification
n Lodging
n Food
❑ Clothing
n Personal Services
Further emergency response services may be provided subject to discussion and mutual
agreement.
In the absence of activation, CRC may provide emergency response services in its own
discretion, separate from this Agreement. In any provision of emergency assistance, CRC will
endeavour to coordinate and communicate with the County, avoid duplication, and maximize the
efficiency and effectiveness of aid.
EMERGENCY RESPONSE SERVICES
The following Services may be provided, at the request of the County, in response to an
Emergency. The specific Services and the means of service provision will depend on the nature
and scale of the Emergency, and will be determined by CRC, in consultation with the County
when appropriate and when circumstances permit.
Registration
Registration aims to facilitate family reunification, communication with Emergency-Affected
Persons and the fast and accurate provision of direct assistance. Information collected via
registration will be shared with the County pursuant and subject to the terms of this Agreement.
Provision of Registration will be provided using CRC forms and/or electronic management
registration system and/or other tools or systems as required.
Canadian Red Cross Agreement with County of Bruce 29
Service delivery may include:
• In-person, Paper Based or digital Registration: Registration of individuals by CRC field
personnel using CRC forms and/or electronic management registration system and/or
other tools or systems as required.
Reception and Information
Reception refers to providing a place for people impacted by an emergency to go, where they can
receive information and Services, and to managing access to and from the facility. Information
refers to providing individuals with information about Services and other assistance available to
them, whether from CRC or other agencies, and information about the emergency situation.
Service delivery may include:
• Referral: Referring clients to other organizations or government programs that can assist
them.
• Stand-alone Service: Providing Reception and Information as a stand-alone service
within a government-led reception centre or shelter.
• Reception Centre: Establishing, staffing, and/or managing a reception centre at an
Emergency Site.
• Call Centre: Establishing a call centre to provide information.
• Outreach: Conducting direct outreach to provide information.
Family Reunification
Family Reunification assists in reuniting families by collecting information and answering
inquiries regarding the condition and whereabouts of missing persons.
Service delivery may include:
• Phone: Providing access or means to access phone service.
Persons may request that their information not be shared with others, including through Family
Reunification(Restricted Files), for example due to concerns about abusive relationships. Such
requests will be respected.
Lodging
This service aims to ensure that individuals are provided with safe, temporary lodging away from
an area affected by an Emergency. It also seeks to support individuals' return to their homes.
Service delivery may include:
• Commercial Lodging: Coordinating commercial lodging (e.g. hotel, motel,etc.).
• Group Lodging/Congregate Shelter: Establishing, staffing, and/or managing a Group
Lodging/Congregate Shelter facility.
• Billeting/ Friends and Family: Support individuals to stay with their family or friends
who can offer accommodation.
Food
This service aims to provide feeding for those who cannot feed themselves, or those without food
or food preparation facilities, as well as for volunteers and other response workers. CRC tries to
Canadian Red Cross Agreement with County of Bruce 30
ensure, to the best of its ability and in the circumstances, that food meets the nutrition needs of
at-risk groups. Food should also respect the culture of the affected persons.
Service delivery may include:
• Commercial Feeding: Arranging for food via stores, groceries, and/or restaurants.
• Feeding Station: Coordination to establish Feeding Stations at Reception Centers or
Group Lodging/Congregate Shelters.
• Cooperation with Partners: Coordinating food services via cooperation with partners.
Clothing
Clothing service is designed to provide clothing to persons in need in an Emergency to prevent
harm from exposure and to meet clothing needs until normal sources of supply become available.
Service delivery may include:
• Provision of Clothing: Coordinating clothing via agreements with commercial suppliers.
• Detergent/Laundry: Providing for detergent and laundry, to enable individuals to do their
own laundry or for laundry to be cleaned by a third party.
• Cooperation with Partners: Arranging clothing distribution via cooperation with partners.
Transportation
Emergencies may require or result in the evacuation of individuals from their homes, for short or
long periods of time. Emergency-Affected Persons may lose access to their regular means of
transport due to the Emergency, and may require assistance to pay for unplanned transport
expenses. Transportation service aims to provide assistance to facilitate mobility for Emergency-
Affected Persons.
Service delivery may include:
• Provision of Means: Providing means to either acquire fuel, bus, train or subway tickets
or cab fare.
• Direct Provision: Providing transport through contracted companies, such as chartered
buses.
Personal Services
Personal services provide immediate personal assistance to people dealing with physical, social,
or emotional problems created by or aggravated by an Emergency. This service also provides
assistance to meet the functional requirements of clients such as children, dependent adults, and
mobility-impaired adults.
Service delivery may include:
• Personal and Hygiene Products: Providing hygiene kits or the means to acquire hygiene
products.
• Baby supplies: Providing the means to acquire baby supplies such as diapers and
ointment.
• Prescriptions: Providing the means to renew necessary medical prescriptions.
• Special Mobility Aids: Providing means to acquire special mobility aids necessary for
healthy living.
Canadian Red Cross Agreement with County of Bruce 31
• Personal Services and Health Care: Providing the means to fulfill basic support and
medical aid requirements, including to acquire eye glasses, hearing aids, or dentures or
referral to professional health services.
DESCRIPTION OF PROVISION OF RED CROSS SERVICES FOR LEVEL 3,
4 & 5 RESPONSE.
Core Principles
CRC operates in accordance with the Fundamental Principles. In addition, CRC recognizes that
every action must be considered with a focus on the individual, family and community; that
success is dependent on participation and community engagement in all aspects of work; and that
every community is unique. Therefore, CRC will remain flexible to changing circumstances and
responsive to new learning. CRC commits:
• to build and execute programs in collaboration with government actors and key
stakeholders;
• that programs will recognize community capacity, assets and resilience, and will respect
community priorities, culture and customs, acknowledging that people and communities
are the decision makers for their recovery and rebuilding efforts;
• to hold itself accountable to both those CRC seeks to assist and those from whom the
organization accepts resources;
• that programs will strive to not only meet basic needs but also reduce future
vulnerabilities; and
• CRC will strive to not duplicate assistance and its programming is designed to avoid
duplication
In order to meet these commitments, particularly around respecting community priorities, the
Canadian Red Cross requires the flexibility to change the financial allocations and adjust the
services offered under each project. In the event that there are insufficient funds to provide the
programs and sub-programs requested, the commencement and/or continuation of service
delivery may be contingent on additional funding being provided.
CRC can provide the following Services under this Agreement, upon request by the County and
subject to the above considerations. These services are above and beyond the services that are
provided in a Level 1 & 2 response and subject to mutual agreement of all parties:
n Registration
n Relief Support and Direct Financial Assistance
n Safety and Wellbeing
n Community Partnerships Program
n Support to Small Business
n Support to Re-Entry
Canadian Red Cross Agreement with County of Bruce 32
❑ Support to Self Recovery
n Transitional Shelter/Lodging and Housing Repair and Reconstruction
❑ Capacity Building/Disaster Risk Reduction
Further services may be provided subject to discussion and mutual agreement.
FULL LIST OF SERVICES
Generally, programs in the relief and early-recovery phases make use of volunteers,
while programs in the recovery phase are delivered by Canadian Red Cross staff and
through partnerships.
When applicable, services will also be provided to support those who have evacuated outside of
province.
Client-Facing Emergency Response Services
Relief During Support to Return Home
Program Name
Evacuation and Recovery
Registration X
Relief Support and Direct Financial X X
Assistance
Safety and Wellbeing X X
Community Partnerships Program X X
Support to Small Business X X
Support to Re-Entry X
Support to Self Recovery X
Transitional Shelter/Lodging and X
Housing Repair and Reconstruction
Capacity Building/Disaster Risk X
Reduction
Canadian Red Cross Agreement with County of Bruce 33
Registration
Phase(s): Relief During Evacuation Only
Evacuations are chaotic, separating families and forcing people to flee their homes at short notice
without adequate food,clothing or medications/personal supplies. Digital registration is the
foundation of an effective and cost-efficient operation, revealing who has been affected and where
they have evacuated to. CRC is able to provide the following services under this heading:
o Registration
o Register households through a digital online registration portal,by phone through a
contact centre, or in-person through community outreach
o Communication
o Support two-way communication with the affected population through a contact
centre, social media monitoring, and SMS and e-mail using Emergency-Affected
Persons' contact information provided during registration
o Family Reunification
o Support the reunification of families separated by the disaster, including inquiries
about well-being
o Data Management
o Manage the verification and eligibility assessment for registrants
o Manage data quality to ensure non-duplication of records
o Support the understanding of the human impact of the disaster through mapping and
analytics of registrants, including current location and demographics, as well as
using data collected through surveys of Emergency-Affected Persons and other
sources as available
Relief Support and Direct Financial Assistance
Phase(s): Relief During Evacuation Only
Evacuations take a heavy financial toll on households as time goes on, especially for families with
pre-existing vulnerabilities. When combined with Registration(Program 1 above), CRC is able to
provide the following services and activities in the area of Relief Support and Direct Financial
Assistance:
o Financial Assistance
o Provide defined amounts of financial assistance to each affected household to
assist with food, clothing, shelter and other basic needs once evacuees have been
verified and confirmed to be eligible
o Provide alternate arrangements for households unable to accept e-transfers
o Note: CRC will provide additional supplementary financial assistance to vulnerable
households deemed eligible on a case-by-case basis, funded from CRC monies
o Emergency Social Services Support with Local Authorities
o CRC volunteers will provide support to evacuees within host communities,
including at shelters and reception centres, in conjunction with local authorities
to support the provision of Emergency Social Services, including food, clothing,
lodging and personal services
Canadian Red Cross Agreement with County of Bruce 34
Safety and Wellbeing
Phase(s): Relief During Evacuation Onwards
Emergencies create and exacerbate a range of issues impacting individual, family and community
wellbeing, and such issues present themselves at different stages of the emergency continuum,
from relief to recovery. Safety and Wellbeing(SWB)addresses the psychosocial needs of those
affected and contributes to individual and community capacity and resiliency in the areas of
mental health and psychosocial support(MHPSS).
In close collaboration with key stakeholders, including but not limited to the provincial and regional
Health Authorities,Ministry of Health Disaster Psychosocial(DPS), CRC can support the following
services and activities for Emergency-Affected Persons while they are displaced, at re-entry and
continuing through longer-term recovery:
• Promotion of and Support for Networks Addressing Safety, Protection and Wellbeing
o Support efforts and activities identified through the relevant Regional Health
Authorities and Ministry of Health
o Support community-based structures that provide hotlines, crisis lines or direct
services
o Support recognized training initiatives to build local capacity to support recovery
efforts
o Education campaigns and awareness-raising initiatives
• Support for Community Outreach
o Support community outreach to facilitate emotional support and appropriate
service referrals
• Support for Community Resilience Building
o Partner with social profits,NGOs and government to address needs of special
populations in different stages of the recovery process
Community Partnerships Program
Phase(s): Relief During Evacuation Onwards
Recognizing CRC's commitment to support community capacity, assets and resilience and reduce
future vulnerabilities(as articulated in the Core Principles), a community grants program provides
an opportunity for the community to identify projects,activities,and events supporting the recovery
process. The Program is closely coordinated with key stakeholders to ensure that the views of
government, community service providers, local residents and businesses are considered when
approving projects. The program can support the following areas of assistance:
• Emergency Relief
o Meeting the immediate needs of impacted populations through individual and
community-based support
• Community Strengthening
o Initiatives to that bring community together and promote networks of support and
community connectedness
• Safety&Wellbeing
o Services that address individual wellbeing and protection and strengthen formal
and informal psychosocial support structures and networks
Canadian Red Cross Agreement with County of Bruce 35
• Indigenous Programming
o Support that meets the unique recovery needs and priorities of impacted
Indigenous communities
• Disaster Risk Reduction
o Support for small-scale, community-identified activities that would not be covered
under Program 8 but which will supplement it by helping to mitigate and prepare for
future fire and other emergencies
Support to Small Business
Phase(s): Relief During Evacuation Onwards
Accelerating business and economic recovery is crucial to rebuilding local communities. This
program aims to stimulate local economy by assisting small business owners and, in turn,
boosting employment in fire-affected areas. The Program is closely coordinated with key
stakeholders such as government Ministries,Community Futures and other economic
development agencies. CRC can provide or support the following areas of assistance:
• Business Recovery Support
o Support with registration for, key information about and referrals to available
services, assistance and resources for small business owners affected by the
disaster
• Emergency Assistance Payments
o Work to provide financial assistance for small business owners,including
farmers, guide outfitters and ranchers
• Other Services May Include:
o Promote linkages through referrals to available business counselling,mentoring
and support services;
o Provide business counselling and mentoring services
o Fund the replacement of livelihood tools and materials
o Support events that directly support the business community
o Make additional education and training opportunities available to small business
owners
Support to Re-Entry
Phase(s): Support to Return Home and Recovery Only
Working in close collaboration with the authorities and the County, CRC is able to provide the
following services to support re-entry:
• Assessment and Planning Support
o Working in close coordination with the authorities and the County, assess evacuee
needs and intentions with regards to re-entry, allowing for more effective planning
and minimizing unnecessary expenditure
• Transportation
o If/where required by the local authorities,CRC works in close coordination with the
relevant authorities to arrange for transportation back to their community for
evacuees without transportation
• Re-Entry Registration
Canadian Red Cross Agreement with County of Bruce 36
o Manage staggered re-entry(e.g. street by street)through re-entry registration and
validation
• Re-Entry Assistance
o Provide re-entry cash support and clean up kits for evacuees returning home
• Referrals
o Further develop the CRC's pre-existing referral network to provide clear and
accessible information on a case by case basis and referral to other organizations
best able to assist
Support to Self-Recovery
Phase(s): Support to Return Home and Recovery Onwards
Building on the support provided in Program 1 during the relief phase(Relief Support and Direct
Financial Assistance), Support to Self-Recovery considers the unique needs of each individual
household as they enter the early recovery phase, and promotes existing capacities and provides
appropriate assistance to individuals and families to help them to rebuild and meet their needs.
Key activities may include:
• Case Management
o Provide culturally sensitive case management to all evacuees to ensure a complete
understanding of household needs and capacities, and support them through access to
CRC services and other support networks
o Provide outreach services to support the portion of the population who may be
unable to access services directly
• Service Delivery
o Provide registrants with direct assistance
o Fund additional assistance for eligible households in line with CRC assistance
guidelines. This may include financial assistance for basic needs including food,
clothing, shelter and personal items.
• Referrals
o Promote community connectedness through a comprehensive referral network for
services and assistance
Transitional Shelter/Lodging/Housing Repair and Reconstruction
Phase(s): Transition/Early Recovery Onwards
In some recovery events housing is a core area of support. In close collaboration with the authorities,
Indigenous Services Canada and other key stakeholders and in coordination with existing programs,
CRC can provide the following shelter assistance for those planning to return home as well as those
who are not able(or choose not)to return home. While the type of assistance provided is based on
need and capacity, including lack of insurance or inadequate insurance coverage, it may include the
following components:
• Assistance for Immediate Housing Needs
o Provide assistance to support eligible households with housing and housing-
associated costs, including but not limited to rent, mortgage payments, and
temporary accommodations, depending on the particular household requirements
• Assistance based on Vulnerability
Canadian Red Cross Agreement with County of Bruce 37
o Provide additional assistance for eligible households(depending on insurance
status), including replacement of household contents and other support
• Housing Repair and Reconstruction
o Provide assistance to support eligible households with housing repair and
reconstruction costs, including but not limited to construction supplies, down
payment and other rebuilding costs
• Other
o Debris removal,outbuildings,building permits, and other transitional shelter
support as required
Capacity Building/Disaster Risk Reduction
Phase(s): Support to Return Home and Recovery Onwards
This program will work in close coordination with existing local and provincial government
programs to ensure that Disaster Risk Reduction best practices are incorporated into the other
streams of programming. The program will also designate specific resources to support capacity
building at the household, community and regional level. Under this stream of programming, CRC
can provide/support the following areas of assistance:
• Support to Building Local Capacity
o Work in conjunction with local and regional authorities to augment the resources
available for 'fire or flood smart' repairs and reconstruction, as most individuals
will find that they have insufficient insurance coverage
o Through community planning, identify key mitigation and preparedness priorities
and support a range of activities to mitigate the impact of future emergencies
• Personal/Family/Community Preparedness Education
o Coordinate with existing and planned preparedness activities led by local
authorities and the County to provide supplementary preparedness
education to households and communities in high-risk areas, including
vulnerable communities, as requested
Canadian Red Cross Agreement with County of Bruce 38
SCHEDULE "B"
REPORTING SCHEDULE
CRC will make reasonable efforts to provide the following reporting with respect to the Services.
All reports shall be provided to the County contact person as per the Notification Protocol unless
otherwise directed. Where payment is requested, reports will include invoices.
PROVISION OF PROVINCIAL EMERGENCY SUPPORT SERVICES FOR LEVEL 2
RESPONSE
These provisions may be superseded by an emergency-specific agreement, where applicable.
Report Content Timing County Response
Preparedness
Annual Report Narrative report on April of each year Within 30 days of
capacity development receipt
and preparedness
activities (personnel,
equipment, supply
stocks, exercises);
invoice for annual
contribution.
Emergency Responses(to be completed)
Response Report Narrative and Within 30 days Not required.
statistical report on following end of
services provided to response operations.
emergency-affected
persons for Level 2+
response.
PROVISION OF RED CROSS SERVICES FOR LEVEL 3, 4 & 5 RESPONSE.
Reporting to be either aligned to Level 2, or an event specific letter of agreement activating the
terms set out herein, but clarifying the reporting requirements. This will largely depend on if
there is funding from the Province, if there is a provincial specific agreement in place, or if the
CRC is contributing public funds.
Canadian Red Cross Agreement with County of Bruce 39
SCHEDULE "C" ELIGIBLE COSTING RULES
RESPONSE LEVELS, ACTIVATION AND REIMBURSABLE COSTS
PROVISION OF RED CROSS SERVICES FOR LEVEL 2, 3, 4 & 5 RESPONSE.
The CRC will incur all direct aid expenses in accordance with its eligible costing rules.
Where Services are activated by the County, the CRC will seek reimbursement from the County
for all direct costs incurred in relation to the provision of the Services.
For greater clarity, the CRC shall be permitted to bill all direct costs incurred for the
performance of the Services including, but not limited to, personnel, travel, sub-contractor and
direct aid costs in accordance with its own policies and procedures.
The CRC shall also charge an overhead costing rate of 8 percent against all direct costs incurred.
Canadian Red Cross Agreement with County of Bruce 40
f
pq + W Disaster Response Individual and Family Assistance Standards(For Response Levels 1-2)
P 448E(0*
r
Service Service Option Max.Amounts Standards for Providing Assistance
Groceries Daily Weekly CRC will be able to provide means for a family to acquire groceries or eat restaurant meals
First person in household $25 $100 on a daily/weekly basis.Groceries are provided when the family has cooking facilities.
Each additional person $13 $40
Food Restaurant Meals $52 CRC will be able to provide restaurant meals per day or by meal as determined by the
Breakfast $12 needs assessment. These values include a tip of 15%.
Lunch $12 Food may be provided up to 3 days. Extension of this service requires supervisor approval.
Dinner $28
Infant Formula(per infant) $13 CRC will be able to provide means to acquire infant formula for each infant of a family.
Non-Winter Clothing CRC will be able to provide means to acquire one set of non-winter clothing or one set of
Adult $140 winter clothing(including coat and boots)per adult and child of a family.
Child(under 12 years) $115 a)
Winter Clothing CRC distributes only new clothing.CRC can refer beneficiaries to community resources for
Clothing Adult $230 additional clothing. m
Child(under 12 years) $200 r)
Laundry supplies(per household) $30 CRC will be able to provide means to either wash clothes or utilize dry cleaning services. >,
Dry Cleaning Laundry supplies include detergent,bleach and cleaning agents. *-
Adult $140 Dry cleaning costs up to the limit of the allowance may be claimed in lieu of purchasing new =
Child(under 12 years) $115 clothes. 0
Commercial Lodging CRC will be able toprovide means for staying in a hotel/motelper night for a familyof four. U
9 g aY n9 9
Hotel/motel(per night) $170 In hotels/motels,an additional room may be provided if a family cannot be accommodated
Campground $60 in one room. CRC will be able to provide means for staying in a campground if desired by
Lodging the family.Lodging may be provided for up to 3 days. Extension of this service requires
Shelter/Friends and Family $15 supervisory approval. Personal insurance should be used as the primary form of support. N
Towels and washcloth(per CRC will be able to provide towels/washcloths for those staying in a sheltertfriends&family. E
person) N
Hygiene kit per person Personal hygiene kits are distributed whenever possible. If not available,provide the 2
allocated dollars to purchase these items. Q
Hygiene products CRC will be able to provide means to acquire a one-time purchase of hygiene products per
Adult $13 adult and child. Cl)
Child $5 2
Personal Baby Products(per each infant) $45 CRC will be able to provide means to acquire one-time purchase of baby products or ()
Services Incontinent Aids(per person) $45 incontinent aids. Additional requests require supervisory approval.
Blanket/Plush Toy -per person Blankets and plush toys are distributed when required.
rY
Prescriptions approval req'd CRC will facilitate access to health care items.Based on the needs assessment,CRC may c
pay for one refill of essential medications and replacements or repair of eyeglasses. cti
Medical Aids approval req'd dentures and hearing aids when no other financial support is available.Supervisory -p
approval is required for this assistance. n5
c
Transportation Local Transportation CRC will be able to provide means of transportation up to a maximum of$75 per family U
Taxi/bus fare/pass (per family) $75 when regular means of transportation has changed. CRC supports people who cannot stay
at their home and require transportation from their home to another location.
Other Service Any additional services would be in accordance to Provincial/National DM direction as required.
SCHEDULE "D"
NOTIFICATION PROTOCOL
The Parties designate the individuals identified below as their respective contacts in relation to
the activation of Services or Stand By:
CRC:
Duty Officer: 1-416-209-0432
The CRC Duty Officer phone number provides 24/7 response capability and a single
point of contact to the County, other partners, Emergency-Affected Persons, CRC
personnel and the public.
County:
Carla Meili Christine MacDonald
Income& Support Services Manager Director
Human Services Human Services
Corporation of the County of Bruce Corporation of the County of Bruce
519-881-0431 519-881-0431
Either Party may change its designated contact by written notice to the other Party.
To activate the Services for the County or place CRC on Stand By, the County shall make a
request to the CRC contact indicated above and shall provide information about the Emergency
or anticipated Emergency as set out below to facilitate the deployment of appropriate personnel
and resources (Notification).
In the absence of Notification, CRC shall not be obligated to provide Services; however, if CRC
receives notice directly from an affected community or otherwise becomes aware of a situation
which may warrant the deployment of Services, CRC may contact the County and seek approval
for the activation of Services. Furthermore, this Agreement does not restrict the ability of CRC to
provide aid on its own initiative and at its own expense, outside of this Agreement.
When requesting or approving the activation of Services, or when requesting that CRC go on
Stand By, the County shall provide the following information, to the extent applicable and
available:
i. Compensation/billing information;
ii. the nature and location of the Emergency;
iii. the time the Emergency occurred;
iv. the number of affected people (if known);
v. any current or possible evacuation, and the expected duration of the evacuation operation;
vi. emergency services on scene;
vii. the Services (per Schedule "A") that are requested;and
Canadian Red Cross Agreement with County of Bruce 42
viii. the location of Emergency Sites or other locations where Services are needed or will be
delivered;
ix. any identified threats or hazards to the affected population or to CRC Personnel;
x. location of affected vulnerable populations, such as long-term care facilities or hospitals;
xi. any special instructions, limitations or risks; and
xii. County liaison officer name(s) and contact information (if different from the Notification
contact listed in this Section).
In order to enable the CRC to determine the eligibility of disaster-affected people, specific
datasets will be required from the County in order to ensure the efficient, equitable and
transparent delivery of digital assistance services. This data may include:
i. data on the boundaries of impacted areas and/or evacuation boundaries, including
geospatial polygons where available;
ii. point data and/or address information for impacted residences;
iii. information regarding the status of essential services such as hydro, water, heat,etc.
within the relevant areas; and
iv. relevant statistics related to the population, demographics, or other sociologically
significant indicators of an affected community.
Data sets shall be conveyed in a machine-readable format(e.g. as raw data, not as a PDF). Where
the datasets contain personal information they shall be transferred using encryption or a secure
file transfer protocol site (FTP).
Canadian Red Cross Agreement with County of Bruce 43
SCHEDULE "E"
FUNDAMENTAL PRINCIPLES
Humanity The International Red Cross and Red Crescent Movement, borne
of a desire to bring assistance without discrimination to the
wounded on the battlefield, endeavours, in its international and
national capacity, to prevent and alleviate human suffering
wherever it may be found. Its purpose is to protect life and health
and to ensure respect for the human being. It promotes mutual
understanding, friendship, cooperation and lasting peace amongst
all peoples.
Impartiality The Movement makes no discrimination as to nationality,race,
religious beliefs, class or political opinions. It endeavours to relieve
the suffering of individuals, being guided solely by their needs, and
to give priority to the most urgent cases of distress.
Neutrality In order to continue to enjoy the confidence of all, the Movement
may not take sides in hostilities or engage at any time in
controversies of a political, racial, religious or ideological nature.
Independence The Movement is independent. The National Societies, while
auxiliaries in the humanitarian services of their governments and
subject to the laws of their respective countries, must always maintain
their autonomy so that they may be able at all times to act in
accordance with the principles of the Movement.
Voluntary Service It is a volunteer relief movement not prompted in any manner by
desire for gain.
Unity There can be only one Red Cross or one Red Crescent Society in
any one country. It must be open to all. It must carry on its
humanitarian work throughout its territory.
Universality The International Red Cross and Red Crescent Movement, in
which all Societies have equal status and share equal
responsibilities and duties in helping each other, is worldwide.
Canadian Red Cross Agreement with County of Bruce Page 44
Annex B
Approved Municipal Reception and/or Evacuation Centre(s)
Evacuation Centre and Reception Centre:
Davidson Centre
601 Durham St.
Kincardine, Ontario
N2Z 1L7
Page 45
Annex C I
Municipal Emergency Operations I
Reception and/or Evacuation Evac/Reception Centre 441— Centre(EOC) I
Centre(s) Manager* I *Evac/Reception Centre Manager I
IMS/ICS Structure I reports to EOC Commander via the I
EOC ESS Coordinator
I I
J
Health Inspector
r
NI Ma I 1
Finance&Admin Chief Logistics Chief
I
Transportation&Supply
: . im. __\/_
il
Management
E ou --\/—
. n
Facility Maintenance -
in. A. _
.
information Technology
EN . .
Security&Safety
EN
46
Annex D
Emergency Social Services - Delivery Agency Responsibilities
The table below outlines specific roles and responsibilities of organizations identified in Annex C: Reception and/or
Evacuation Centre(s) IMS/ICS Structure.
Incident Management Service Component Delivery Agency Sourcing and
Section Activating Agency
*per chart in Appendix C LA = Local Municipality
BC = Bruce County
Evacuation/ On-Site Centre Management BC BC
Reception Centre
a) Responsible for managing the operations
Manager
of the Reception and/or Evacuation
Centre(s), reporting to Emergency
Operations Centre (EOC).
Health Inspector Evacuee Health Grey Bruce Public BC
Health
a) Infection Prevention and Control -
Respond to infection prevention and control
concerns.
b) Food, Water and Sanitation - Oversee
food, water safety, and sanitation.
47
Operations Canadian Red Cross Services Chief Canadian Red Cross BC
Canadian Red Cross
a) Provide oversight and direction for all
Operations - Canadian Red Cross positions.
Registration Canadian Red Cross BC
a) In-person, Paper Based or digital
Registration: Registration of individuals by
CRC field personnel using CRC forms and/or
electronic management registration system
and/or other tools or systems as required.
Emergency Lodging Canadian Red Cross BC
a) Commercial Lodging: Coordinating
commercial lodging (e.g. hotel, motel, etc.).
b) Group Lodging/Congregate Shelter:
Establishing, staffing, and/or managing a
Group Lodging/Congregate Shelter facility.
c) Billeting/ Friends and Family: Support
individuals to stay with their family or
friends who can offer accommodation.
48
Emergency Clothing Canadian Red Cross BC
a) Provision of Clothing: Coordinating
clothing via agreements with commercial
suppliers.
b) Detergent/Laundry: Providing for
detergent and laundry, to enable individuals
to do their own laundry or for laundry to be
cleaned by a third party.
c) Cooperation with Partners: Arranging
clothing distribution via cooperation with
partners.
Emergency Food Canadian Red Cross BC
a) Commercial Feeding: Arranging for food
via stores, groceries, and/or restaurants.
b) Feeding Station: Coordination to establish
Feeding Stations at Reception Centers or
Group Lodging/Congregate Shelters.
c) Cooperation with Partners: Coordinating
food services via cooperation with partners.
49
Family Reunification Canadian Red Cross BC
a) Assist in reuniting families by collecting
information and answering inquiries
regarding the condition and whereabouts of
missing persons.
Operations Specialized Services Chief BC BC
Specialized Services
a) Provide oversight and direction for all
Operations - Specialized Services positions.
Mental Et Emotional Support Victim's Services BC
a) Provide access to mental Et emotional
support, practical assistance, and referrals
to community resources for continued
support.
Continuing Care BC BC
a) Ontario Works/ODSP Support - connect
existing clients impacted by an emergency to
case management support.
50
b) Provide information for resources to
access continued personal care to evacuees
receiving ongoing medical support services.
c) Assistive Devices - provide information for
resources to replace assistive devices
including scooters, walkers, wheelchairs,
canes, eyeglasses, or dentures as needed.
d) Prescriptions Et Health Aids - provide
information for resources and/or facilitate
access for replacement of medications
and/or assistive devices (i.e., scooters,
dentures, eyeglasses) by referral to a
pharmacy, clinic, or doctor.
e) Accommodate and/or provide information
for resources related to cultural needs,
interpretation/translation services, faith
resources, and other cultural/religious
needs.
Pet Services LM BC
a) Provide for the health and welfare of
domesticated animals, including sheltering,
feeding, and immediate medical needs.
51
First Aid St John's BC
Ambulance
a) Provide immediate basic first aid within
the Centre.
Recreation Services LM LM
a) Provide evacuees with access to physical
or recreational programs at the Centre or
other facilities.
Insurance Local Insurance LM
Brokers
a) Provide public and impacted individuals
with education on the claims process and
services, coordinate access to insurance
adjustors when required.
Information Services LM LM
a) Connect evacuee to other community-
based services or provide/refer evacuee to
applicable organizations or information
sources needed for personal recovery.
52
Unattended Children LM LM
a) Receive and provide initial temporary
supervision of children that arrive at a
Reception or Evacuation Centre without a
parent or guardian.
Finance Et Administration Finance Et Administrative Chief LM LM
a) Data tracking - Responsible for preparing
and data reports for use by Manager or
Emergency Operations Centre.
b) Cost Tracking - Responsible for tracking
costs associated with operation of Centre.
Logistics Logistics Chief LM LM
a) Provide oversight and direction for all
Logistics Section positions.
Transportation Et Supply Management LM LM
a) Provide for the transportation needs of
evacuees including taxi vouchers.
b) Provide an immediate safe space (offsite)
53
to protect evacuees from hazards or adverse
weather until establishment of a Reception
and/or Evacuation Centre.
c) Coordinate receipt and/or storage of
materials on behalf of all Operational
sections.
Facility Maintenance LM LM
a) Responsible for opening, operation, and
maintenance.
Information Technology LM LM
a) Responsible for managing the overall
technical and telecommunications needs
within the Centre.
Security Et Safety LM LM
a) Provide trained personnel to ensure the
security of the facility, evacuees, and staff.
b) Address Occupational Health Et Safety
issues for workers, evacuee and ensure that
fire code issues are addressed.
54
Note: Emergency Operations Centre (EOC) Roles, Responsibilities, and Structures vary across municipalities and are outlined in the local
Municipal Emergency Response Plan and Bruce County Emergency Response Plan.
Note: In coordination with the Red Cross, and activated through the PLAN Network via Victim's Services or individual outreach, local
service providers such as YMCA Housing Services, YMCA Settlement Services, YMCA Community Initiatives, Salvation Army, United Way,
Habitat for Humanity, and other such organizations are to be engaged to assist with service provision as appropriate. Community
connections 2-1-1 will serve as an important resource to assist with determining locally available supports and services. The Bruce a
Grey Community Information website may also serve as a resource for further information and supports.
55