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HomeMy WebLinkAbout15 051 Community Connection/211 Agreement (2015) By-law THE CORPORATION OF THE MUNICIPALITY OF KINCARDINE KBT i2A U;RCN 0 i .: t ' Of N1NGS BY -LAW NO. 2015 - 051 BEING A BY -LAW TO ENTER INTO AN AGREEMENT WITH COMMUNITY CONNECTION /211 WHEREAS Section 8(1) and 9 of the Municipal Act, 2001, S.O. 2001, c.25 as amended, provide that the powers of a municipality under this or any other Act shall be interpreted broadly so as to confer broad authority on the municipality to enable the municipality to govern its affairs as it considers appropriate and to enhance the 0 municipality's ability to respond to municipal issues and has the capacity, rights, powers and privileges of a natural person for the purpose of exercising its authority under this or any other Act; AND WHEREAS the Council of The Corporation of the Municipality of Kincardine deems it advisable to enter into an agreement with Community Connection /211 to provide assistance to residents in anticipation of, during and following an emergency incident. NOW THEREFORE the Council of The Corporation of the Municipality of Kincardine ENACTS as follows: 1. That The Corporation of the Municipality of Kincardine enter into an agreement with Community Connection /211 to provide assistance to residents in anticipation of, during and following an emergency incident, attached hereto as Schedule 'A' and forming part of this by -law. 2. That the Mayor and Chief Administrative Officer be authorized and directed to execute, on behalf of the Council of The Corporation of the Municipality of • Kincardine, the agreement with Community Connection /211 attached hereto as Schedule "A ". 3. This By -law shall come into full force and effect upon its passage. 4. This By -law may be cited as the "Community Connection /211 Agreement (2015) By- law ". READ a FIRST and SECOND TIME this 8th day of April, 2015. READ a THIRD TIME and FINALLY PASSED this 8th day of April, 2015. c , ''''' 6 , ,,,,_,4,___ , O.) 90-Yvkpl Thael)010-0-e Mayor Clerk 110 This duJe "A " to By -Law NoolS GS ► -.sed the day • of April_ 20 I 5 Service Agreement between Community Connection /211 And The Corporation of the Municipality of Kincardine 1. Introduction This Service Agreement between the Corporation of the Municipality of Kincardine and the Community Connection /211 is in relation to the assistance they can provide to the Municipality of Kincardine and its residents in anticipation of, during and following an emergency incident. Regardless of the existence of a Service Agreement with the Municipality of Kincardine, Community Connection /21 expects to receive incident related calls from the public making it important to ensure that the best possible communication protocols are in place. 2. Application This Service Agreement applies to the Municipality of Kincardine. 3. Parties The parties to this Service Agreement are the Municipality of Kincardine and Community Connection /211. 4. 211 Background The three digit phone number 211 was approved for information and referral by the Canadian Radio - television and Telecommunications (CRTC) in 2001. 211 is a free number to call when a person needs services and does not know how to find them. Community Connection, a non - profit organization located in Collingwood, is the 211 Ontario Regional Service Partner for Central East Ontario which includes the Counties /Districts of Perth, Huron, Bruce, Grey, Simcoe, Muskoka, Parry Sound, Haliburton, Kawartha Lakes, Peterborough and Northumberland. 211 Ontario Regional Service Partners answer thousands of calls every day about social, health, community and related government services. Callers may be anyone: individuals, service providers, refugees, business owners, government employees or elected officials. The 211 public inquiry line is supported by an online database of 60,000 services which can be searched at www.211ontario.ca. Ontario Regional Service Partners regularly prepare reports for planners about trends and needs from information gathered from providing the service. The 211 information and referral service is standards driven. Providers of 211 services are accredited by the Alliance of Information and Referral Systems (AIRS). The goal is for 211 to be the first and best place for everyone in Ontario to find, connect to and communicate with human services by phone and online. In the event of an incident, 211 services are available as a public information line and to complement the community's existing capacity. 5. Everyday Information and Referral Services Everyday information and referral services that are provided 24/7 by Regional Service Partners and continue in the event of an emergency incident include: Public Inquiry Line • Assessing the needs of callers, or public contact using channels other than the phone, evaluating and indicating appropriate resources including organizations capable of meeting the identified needs, and helping callers to whom services are unavailable by locating alternative resources and linking callers to them • Providing a 24/7, confidential and multilingual phone services, including TTY and email • Staff who are trained in serving vulnerable populations including providing advocacy and follow up support • Staff who are trained in crisis intervention and creating safety plans for endangered callers • Protocols with 911, crisis and distress lines, and volunteer centres • Monitoring public and social media and posting facts and notices to call 211 Online Databases • Continually updating comprehensive databases of human services across Ontario • Province -wide database accessible online at 211Ontario.ca • Annually updating pre- disaster database organizations that provide services in times of disaster Needs and Trends Reporting • Collecting non - identifying details about calls, TTY, social media and email contract tracking needs and trends, unmet needs and service gaps • Producing reports to support community planning and advocacy organizations 6. Requests for Assistance (a) In anticipation of, or upon either a declared or non - declared emergency, the Municipality of Kincardine may request assistance from Community Connection /211. (b) The request for assistance could be made by the Administrator or designate to the most senior staff person at the Community Connection /211 or designate. (c) The initial request for assistance may be made verbally, however an emailed request would follow as soon as reasonably practicable and would be responded to so that both parties have a record of the request. (d) Community Connection /211 will be provided with any additional information requested and as required to determine the existence of the emergency incident and to assess type, scope, nature and amount (if know) of assistance to be provided. (e) The parties may by mutual agreement verbally amend the assistance to be provided and confirm the revised agreement in writing as soon as reasonably practicable. (f) Community Connection /211 may work with other 211 Regional Service Partners to provide the requested assistance. (g) Where a municipal customer service department exists, Community Connection /211 may back up and support the customer service department. 7. 211 Services Provided During Emergency Response and Recovery Public Inquiry (a) Central access point to register volunteers (b) Central access point to register donations of goods (c) Rumour control by monitoring social media and posting facts or notices to call 211 or visit specific websites (d) Capacity to handle large call volumes through mutual assistance agreements with Regional Service Partners across Ontario (e) In- person access points in reception or evacuation centres Online Databases (a) Deploy and continually update a disaster database with information and services that emerge throughout the response and recovery periods (b) Make the disaster database available to other organizations in the community (c) Maintain a continual information exchange with the Emergency Information Officer or designate to ensure only authoritative and verified information is disseminated (d) Collect customized details about people who want to volunteer and donations of goods as a result of an incident; and make information available in real -time to emergency management personnel (e) Support case management for vulnerable populations fan out procedures Needs and Trends Reporting Participate s ate in de-briefings (a ) p g (b) Provide real -time and customized reports to the Emergency Information Officer or designate to support emergency response (c) Produce after action reports with aggregated data to support community planning activities 8. Information Flow (Procedures) (a) The Municipality of Kincardine through its Emergency Information Officer, Liaison Officer or their delegate will determine procedures to keep the Community Connection /211 informed with current, accurate information about service and assistance for the public, as well as press releases and updates on new and changing services including escalation and de- escalation of the emergency incident. (b) Community Connection /211 will determine procedures to keep for Emergency Information Officer, Liaison Officer or their delegate up to date on relevant service needs and service gaps identified through the 211 public inquiry service, as well as provide customized reports that may be required. 9. Limitations (a) Community Connection /211 retains the right to refuse the request to provide assistance. (b) No liability shall arise against Community Connection /211 if it fails for any reason to respond to a request for assistance made under this agreement or withdraws the provision of assistance. (c) No liability shall arise against the Municipality of Kincardine for any reason as a result of communication or miscommunication to Community Connection /211. 10. Costs The Province of Ontario (together with some municipalities and United Ways) funds Community Connection /211 to provide services to Central East Ontario. If, in the event of an emergency, the Municipality of Kincardine qualifies for reimbursement of costs associated with services provided by the Community Connection /211, the Municipality of Kincardine will reimburse these costs to the Community Connection /211. For this purpose, documentation and reporting procedures will be agreed on with the Municipality of Kincardine as part of this agreement. Agreed to and signed this day of P p(1' , 2015 The Municipality of Kincardine: Ii _.. -� , � Mayor CAO Community Connection /211: lty Executive Director